These terms are binding on you
Welcome to www.citymall.lk and thank you for shopping with us.
These terms govern your use of www.citymall.lk ("our website") and your purchase of products from our website. You will also be bound by the Terms and Conditions of our service when you sign up to a plan.
Our website is operated by Boswin Private Limited.
By using our website, and by buying a product via our website you agree that you have read, understood and accepted these terms just as if you had actually signed a binding agreement to that effect.
If you need any help please contact the CityMall Helpdesk on +94115883233
Understanding these terms
In these terms ‘we', 'our' and 'us' refer to Boswin Private Limited and 'you' and '‘your' refer to the customer.
You can find our product prices on our website. We will update them from time to time. All prices are in LKR (Sri Lanka Rupee) for Sri Lankan customers and for other country customers in USD.
Orders and payment
Your order is an offer to enter into an agreement with us. No agreement is created until your order and payment have been processed by us. We will give you an order confirmation notification immediately when you place the order through our site. And if the item is not in stock we will sent you either a receipt or a notice that your chosen item is not in stock within 24 hours. and will make the 100% refund to you in such case within 48 hours from the time of order placed. (Usually the products are display with the stock availability therefore this situation unlikely to occur.)
You must pay in full when you place an order unless otherwise mention that part payment is accepted.
Once we have confirmed your order, you are bound by it unless we tell you that what you have ordered is not in stock.
When we confirm your order, we will notify you whether the product is in stock. If it is, and you place your order before 12.00 pm, we will dispatch your order by courier to your nominated address within 7 to 21 working days (minimum time period is 7 days and the maximum time period is 21 days). You can nominate a later date. Orders after 12.00 pm will be dispatched one working day later. You must enter your preferred delivery address at the time you order. If you enter the wrong address, we will resend the product to the correct address but you will have to pay courier fees.
You can cancel your order up to 24 hours after placing the order by contacting the CityMall helpdesk (+94115883233). This means that if you have asked for delivery the next day or the day after you will not be able to cancel your order.
When something is no longer available
There may be unforeseen circumstances in which it is not possible for us to supply a product. If this happens, we will cancel orders for that product. We will refund or cancel your payment. We cannot accept liability for any other loss or damage arising as a result of the cancellation.
Warranty and returns policy
We sell products made by other people. Where products are found to be damaged or faulty, we will pass on to you the benefit of the manufacturer's warranty for affected products.
If you receive a damaged or faulty product, you must notify the CityMall Helpdesk on +94115883233. We will give you instructions for returning the product and receiving a refund or replacement. You must return the product in its original. Since we are holding the payment with us (Sripay payment protection system) the refund or the partial refund will be not complicated if the dispute is genuine.
We reserve the right to limit the number of times that we will accept returns from you. If we think that our products or services just won’t suit you, we will complete your latest return and advise you that you should look for an alternative Internet service.
Our website is our property. Our website includes copyright material, trademarks and registered trademarks which belong to us and others. You can only use it to browse and purchase our products.
Other conditions and warranties are excluded
We are not liable to you or any other person for any loss in connection with the use of our website or a linked website, or any products sold via our website. Unless expressly stated in these terms, all other implied conditions and warranties are excluded.
Where our liability cannot be excluded by law, our liability for any breach of such condition or warranty shall be limited, at our option and to the extent permitted by law to:
We have done our best to ensure that the information provided on our website is accurate and current. However, we do not make any representation or warranty as to the accuracy or completeness of the information and we don't guarantee that our website is free from errors or faults. We accept no liability for any such inaccuracies, errors or faults.
Finally, we make no warranty that any product will meet your needs.
Changes in these terms
We may vary these terms or any information contained on our website at any time.
All our communication with you will be by email - notice of confirmation and receipt of your order, invoices and so on. You agree when you use this site and accept these terms that we can send you these kinds of emails. If we send you promotional offers via email, you will be able to respond asking us not to send you offers and the like.
We will send you any notices by email to the address that you have provided. You will be deemed to have received a notice at the time that the email is sent. Please keep your email address information up to date.
We may transfer all or part of our rights and obligations under these terms to our business partners or related bodies corporate. You may transfer the benefit of our products and services but not your obligations under these terms.