Buyer Protection

Protecting Your Purchase from Click to Delivery.

Welcome to CityMall Buyer Protection.

We want you to shop with confidence. That's why we provide guarantees that ensure you'll receive your item on time and as described.

What guarantees can I get?

Everyone who shops on CityMall receives the following guarantees:

Full Refund

If you don’t receive your order?

You will get a full refund or 10% discount if your order does not arrive within the undertaken delivery time by the site or the seller. (The payment will be held by the Sripay Payment protection system till the consignee Get the goods to his/her hand)

Full or Partial Refund

If the item is not as described?

If your item is significantly different from the seller’s product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item. (above mentioned method will ensure your payment will reach to the seller after your confirmation which will provide us 100% security and the possibility to refund the money or to pay a partial refund to the customer)

How does Buyer Protection work?